T E R M S & C O N D I T I O N S
Welcome to the Hope & Co. website. We hope you’re enjoying your experience!
By shopping with Hope & Co., you’re agreeing to comply with and are bound by the terms and conditions we conduct all our business, content and services. Please take the time to read and understand them, before you use our website.
The information contained in this website is for general purposes only and is provided for by hopeandco.com.au. While we endeavour to keep all information up to date, we make no representations of warranties of any kind, express or implied about the accuracy, reliability or suitability with respect to the website or any information contained in it, including products, services, digital pictures or graphics. Any reliance on this information, is strictly at your own risk.
While every effort is made to keep our website running smoothly, we will not be liable for the website being unavailable due to any unforeseen technical issues that are outside our control.
All prices quoted on the website are quoted in Australian Dollars ($AUD) and are subject to change without notice
We reserve the right to refuse, cancel or limit any order, should the item be listed at an incorrect price
Postage and handling charges are NOT included the priced items and is calculated at checkout.
Hope & Co. accepts payments via Paypal and STRIPE (Stripe accepts payments from more than 135 currencies from around the world and converts payments into Australian dollars. It accepts VISA, MASTERCARD, American Express, Discover, Diners Club, JCB)
WE DO NOT STORE YOUR CREDIT CARD DETAILS
Orders are shipped after we’ve received payment in full. If you choose to pay by e-cheque through Paypal, these funds must be cleared prior to dispatch, which normally takes between 3-5 days).
PLEASE ENSURE your delivery details are correct. We are not responsible for deliveries to incorrect addresses. Shipping costs will apply if the item has to be re-sent. You need to be able to accept the parcel delivery. If any deliveries need to be resent, additional shipping charges will apply.
DID YOUR ORDER ARRIVE BROKEN?
We take great care packing our products— with extra, super special care taken when packing our ceramics. If in the unfortunate event it arrives broken, you must email us within 24 hours of your package delivery of your intent to lodge a claim.
Please don’t pack any broken pieces back to us, but you will need to send a photo of the broken item in its packaging to email@example.com. in order for us to process your claim.
NOT WHAT YOU EXPECTED?
We make every effort to photograph and provide accurate descriptions for our products, but in the event it is not to your liking, we offer a 7-day product exchange (from our tracked delivery date on all online orders). If you are returning an item, we strongly recommend to pack the items with great care and ship via a reputable and trackable carrier service. You must return items in their original, unused condition and preferably within their original packaging.
Please email us at firstname.lastname@example.org to advise us of the return. You are responsible for additional shipping costs and these are not refundable. We will not be responsible for any damage or breakages during return shipping.
You will receive an emailed credit voucher for the value of the item but not original shipping, which will be valid for a year from the date the goods are received by us, safely and intact.
At this point International Shipping is NOT available- however international shipping may be arranged privately by emailing us or direct message on social media. Contact us if you have an enquiry.
We will provide you with a tracking number, once your order has been dispatched. Estimated shipping times are provided in good faith only. We reserve the right to hold deliveries to any location for any reason, at our discretion.
Hope & Co. aims to photograph and describe all items for sale as accurately as possible, however we cannot guarantee all product descriptions and photos are current and error-free.
Colours are representational only, and as a small batch operator, each piece is unique and subject to visual variations and imperfections. The firing process is also variable, pieces placed in alternate positions in the kiln can also vary in their final appearance.
If you need any further clarification regarding this, please contact us directly prior to ordering.
AVAILABILITY & BACK ORDERING
Hope & Co. aims to keep all our online listings and content up-to-date, however as a small-batch operator, we work in job-lots or ‘to order’. New work is loaded onto to the website as a ‘drop’. Information regarding these limited releases, will be posted regularly on social media, via Facebook and Instagram.
We can make individual items in our range to a specific colour-way for you. If an item you desire is out of stock or you would like to order something special, PLEASE NOTE: Individual special orders/commissions can take up to 4 weeks. ALLOW for plenty of lead time if you’re ordering for a special event.
We will never share your information with any third parties. We do not sell or deal in Personal Data
We are committed to protecting your privacy as a customer. We will only use any information you provide to us to maximise the services that we can provide to you. We respect both your privacy and our confidentiality policy adheres to the Australian Privacy Principles.
Storage and Security of your information:
We will use all reasonable means to:
+Protect your data and information while in our possession or control
+All data you provide to us is stored and protected on secure servers. All credit card information is encrypted and not stored by us on our servers.
+We may use personal information provided by you for direct marketing purposes. This will only apply if you have registered on our website and you can CANCEL at any time by contacting us by email or unsubscribing from our email list.
+In the event there is a breach of our security, and your personal data is in any way compromised, we will notify you immediately in compliance with the applicable laws of Australia.
A cookie is a small file placed in your web browser to optimise your browsing experience and tailors your preferences. It does NOT access any personal information on your computer or collect personal data. It merely collects information about your browsing behaviour.
If you are at all uncomfortable about cookies, you can adjust the settings in your browser, however this may prevent you from enjoying our website in full.
+Analyse web traffic
Provide social media links
Cookies and details are only supplied to a third party when it is required by law, for goods and services which your’ve purchased or to protect our copyright.
This website and all its contents are the property of Hope and Co. All ceramic designs, text and photographs on this website are protected by copyright, by either Hope and Co and the photographers and MAY NOT BE USED WITHOUT OUR PERMISSION. The content must not be copied, reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed without our prior permission in writing.
If you would like to feature our work, please contact us with your request to: email@example.com