Frequently Asked Questions

HOW OFTEN DO YOU POST?

We post Monday-Friday from Hamilton PO, Victoria.

WHAT ABOUT INTERNATIONAL POST?

At the moment we don’t post overseas through web orders. But we can organise this if you contact us directly by emailing us at: hello@hopeandco.com.au

HOW MUCH IS AUSTRALIAN POSTAGE?

All orders up to $150 attract a FLAT $9.95 postage cost anywhere in Australia.

All orders over $150 – postage is FREE!

WHEN ARE YOU OPEN? AND CAN WE BUY DIRECT FROM YOU?

Yes!

The new studio, in Hamilton, Victoria is opening in December. We will be open to the public on Thursdays and Fridays from 10-4, or otherwise by appointment.

We are a working studio and in production most days of the week, so please keep this in mind and phone or message ahead if wanting to visit outside these hours. Contact Sarah on 0402 431331 to arrange.

These hours will vary as we get going so any changes will be posted on social media and this website.

DO YOU WHOLESALE?

Yes we do. Please contact us if you’re interested in stocking any of our products.

For all wholesale and collaborations and media enquiries, contact Sarah by emailing us at hello@hopeandco.com.au.

WHAT IF MY GOODS ARRIVED DAMAGED OR BROKEN?

We pack all our ceramics, prints, artworks and homewares with the utmost care and they will be delivered to the post office in optimum condition.

Ceramics are double boxed with appropriate padding between and all other items with protective boxing and packing.

If in the unlikely event, a product arrives damaged or broken – we do not offer refunds, or replacements. However, we can, at a small cost offer transit insurance with Australia Post. so please so consider this at checkout, if you are at all worried. This is will provide you peace of mind, particularly in the transport of ceramic and other fragile items.

WHAT IF I CHANGE MY MIND?

Please choose carefully, we do not take returns or refunds if you simply change your mind.

If we have made a mistake with your order, please provide photographic evidence and we will sort out for you as soon as possible.

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