Important Notice: Delay due to COVID-19 in NSW + Victoria

Due to lockdowns and issues with authorised worker restrictions, we have not been able to access our studio as frequently as we had hoped. Couriers and Australia Post are also experiencing delays in Victoria and NSW due to current restrictions and increased demand. Please expect shipping delays with regular post. We recommend selecting Express Postage – although this has also been impacted, it is your best option for a faster delivery. We thank you for your understanding and patience.

We post Monday-Friday from Hamilton PO, Victoria.

At the moment we don’t post overseas through web orders – but we can organise this is you contact us directly at: hello@hopeandco.com.au. Please refer to our Customer Care page for further information on this.

As we are a small, family-run business and our products vary in size and weight, we are not able to provide a singular flat rate for all postage on our products. 

We take the utmost care in packaging your orders, so they arrive to you safely. Shipping ceramics requires layers of padding and double-boxing for protection. Postage and handling charges are additional to the retail price and calculated upon checkout.

We endeavour to make shipping as affordable as possible for our customers. We charge $15 for standard postage and handling on orders less than $150.

For larger, heavier items (i.e. Salad Bowls, Vases + Platters) we charge a standard postage and handling rate of $20. 

If you would prefer Express Postage, please anticipate at least $5-$10 extra. Depending on the item or location, this can be higher.

Once full payment has been received for your order and it has been completed, we will dispatch within 1-3 business days. *Please refer to COVID-19 notice as you may experience delays due to lockdowns and restrictions.

Please provide a current email and phone number when completing your order, so we can direct Australia Post tracking and notifications to you.

You are welcome to pick up your order from our studio, at no delivery or handling cost. If you would like to do this, be sure to select this option at the checkout.

As we are renovating, we are currently only open by appointment.

During lockdowns, we can only operate on a Click + Collect basis, so we’re unfortunately unable to let you peruse the shop! But you are welcome to purchase online, or select your item and pay with cash or EFTOS in store. 

As we are a working studio and in production most days of the week, please keep this in mind and phone or message ahead if you are wanting to drop in. Contact Sarah on 0402432331 or email hello@hopeandco.com.au to arrange a time.

The waiting period varies depending on the item, and our waitlist. You can anticipate a waiting period of up to 4 weeks depending on the item. We will keep you up to date on the progress for this, and notify you on timeframe when we commence making. If you purchase items in stock in addition to a backorder, we will not ship to you until the whole order is complete.

Please ensure all delivery details entered during checkout are correct. We cannot be responsible for orders delivered to an incorrect address provided to us by you. Additional shipping charges will apply for orders that need to be resent. It is your responsibility to ensure you can receive the parcel. If a parcel cannot be delivered, redelivery charges may apply.

We pack all our ceramics, prints, artworks and homewares with the utmost care and they will be delivered to the post office in optimum condition. Ceramics are double-boxed with appropriate padding between all other items, with protective boxing and packing. We can, at a small cost, offer transit insurance with Australia Post – so please consider this at checkout if you are concerned.

If, in the unlikely event, a product arrives damaged or broken, you must take a photograph immediately on arrive with the piece within its packaging and notify us within 24 hours. Please refer to our Customer Care page for Terms & Conditions and further information.

Please choose carefully, as we do not offer refunds if you simply change your mind. We do offer a store credit, but T&Cs apply. Please refer to our Customer Care page for Terms & Conditions and further information. 

If we have made a mistake with your order, please provide photographic evidence within 24 hours of the item’s arrival and we will sort this out for you as soon as possible.

Yes we do! Please contact us if you are interested in stocking any of our products. Retailers and Interior Design rates differ. For all wholesale and collaboration enquiries, contact us at: hello@hopeandco.com.au.

We can make pieces to order for you based on the glazes and designs we offer, but we no longer create custom pieces that aren’t part of our collections.